RoadHouse Cinemas
Mystery Shopper

Were you greeted by a team member when you walked in?

How was your service at the Bar on the scale of (1-10), 10 being the best.

How was your service at Concession Stand on the scale of (1-10)?

How clean was the theater and your seats on a scale of (1-10)?

Did the server ask to see your movie ticket?

Did your server tell you their name and ask if you've been to RoadHouse before?

Was your Server Friendly (Scale 1-10), 10 Being the most friendly.

Did the server provide any recommendations on items to try?

Did the server repeat your order back to you?

Did your server deliver any of the food, beverage or concession items to your seat?

Did it arrive hot?

How was your drink (Scale 1-10)?

How was your food (Scale 1-10)?

How was your popcorn (Scale 1-10)?

Did you receive everything you ordered?

Did your server communicate any potential delays to you?

Did your server check back on you to make sure you had everything and you were happy?

Did your server use the "Thumbs Up" hand signal when they checked on you?

Did your server clear your dirty plates before the end of the movie?

How was the Audio / Video for the Movie (Scale 1-10)?

Did the server drop your check 30 minutes before the end of the movie?

How Clean was the bathroom (Scale 1-10)?

How was your overall experience (Scale 1-10)?